Account Requirements: Completed Retail Partner Application, copy of resale certificate, Credit Card Authorization Form, or if applicable, complete Credit Application.
Terms: Prepay is required for opening order - we accept Visa, Mastercard or American Express. Sorry No COD. Net 30 Terms are available to credit approved customers.
Shipping: All orders are shipped FOB Nashville, TN via UPS Ground service unless otherwise specified at time of order. All freight charges will are payable by the purchaser. All freight is billed at UPS daily shipper discount rates. We do not add any markup from this rate or handling charge. The actual freight charges are calculated after the shipment is packed. If you wish to cancel your order, it must be done in writing direct with the Sloane Ranger customer service department at least 7 days prior to the ship date. Otherwise, if the shipment is refused or returned, you will be subject to a 25% restocking fee and shipping charges.
Pricing: All prices are subject to change without prior notice.
Minimum Advertised Pricing: All advertised pricing must be at least our Manufacturers Suggested Retail Price. The MSRP is always double the current wholesale price, as shown on our wholesale website. This policy pertains to all print and electronic advertising. Sales are allowed from time to time, however, products cannot be sold at sale prices for more then 7 days out of any 30 day period. Any retailer found to be in violation of our MAP policy, will be notified and subject to account suspension.
Minimum Order: We currently have a minimum opening order amount of $500.00 and a minimum reorder of $150.00.
Availability: All items are subject to availability. If an item is backordered, it will say so on the website. Generally, backordered items will ship within 30 days. If you need to know exactly, send an email to us at firstname.lastname@example.org
Substitutions: If an item has been retired or is otherwise no longer available, we may substitute with the same item in a similar print, unless NO SUBSTITUTIONS is specified at time order is placed.
Backorders: When you order is received, we will ship all items in stock within 3 business days. All backordered items will be processed for shipment when it arrives, unless NO BACKORDERS is specified at time order is placed. If it is not specified, and a shipment is refused or returned, you will be subject to a 25% restocking fee and shipping charges.
Later Ship Dates: You can specify a later ship date when you place your order. There is a place for it during the checkout if you place your order online
Order Cancellations: All order cancellations must be done in writing direct with the Sloane Ranger customer service department at least 7 days prior to the ship date. Shipments that are refused or returned will be subject to a 25% restocking fee and shipping charges.
Past Due Accounts: If your account is past due for any reason, any reorders will not ship until your account is brought current. Reorders for new accounts will not be shipped until full payment has been made on the opening order.
Returns & Credits: All shipping discrepancies and/or claims for defective merchandise must be reported within 7 days of the receipt of your shipment. All credit issued will be for merchandise credit only. If you are a credit card customer your credit will be issued in the form of a gift certificate. You can use this either to place an order online or via fax/phone. All returns will be subject to a 25% restocking fee.
NSF Checks: All returned checks for non-sufficient funds will incur a $25.00 service charge.
Sales Tax: If you are a store with a ship to address in the State of Florida you MUST fax a copy of your current year sales tax certificate to (772) 219-7594 to not be charged FL sales tax.
Invoice Payment by Credit Card: If you have received your shipment on open account and you wish to pay your invoice with a credit card, if the invoice is not paid within 30 days from the the invoice date, the payment will be subject to a 3% service charge.
Finance Charge: All accounts 30 days or more past due will be assessed a finance charge of 1.5% per month until the account is brought current.
Delinquent Accounts: All accounts over 90 days past due will be automatically turned over for collection. A service charge of 25% of the balance owed will be added to the amount due for collections processing fees.
Credit Service: Invoices not paid within terms will be reported to industry credit reporting services and Dun & Bradstreet.